Sometimes something happens and it is just so cool that you have to share it. I had such a nice experience with a customer and I just have to give her a shout out here on this blog.
The past few weeks have been crazy busy here at www.ArtisticHomeowner.com with some very large and complicated custom printing jobs. In the midst of this, an order was placed through the website by Joanne.
It was for some Mosaic Wallpaper. Beautiful. Easy peasy. We printed and shipped it, and got her order out super quick.
Once Joanne got her wallpaper, she noticed that the scale was wrong. The tile sizes were supposed to be one inch square. Instead they were four inches square.
When it comes to wallaper, four inches is a big deal!
When I got her email, my heart sank. I checked the website against my files, and sure enough, there was the error. The wallpaper was printed correctly, but the website was wrong- the 1 should have been a 4. Therefore Joanne didn't get what she paid for. Her wallpaper was the wrong scale.
I told her we would replace it for her right away. And this was her reply:
"Actually don't worry about it ill try and use as is. If I can't ill let u know :). Thanks Joanne"
Wow, what a sweetheart! I was just so touched.
And when I followed up with an email, she said this:
"Hi Lisa,
I've been working away on my project with your wallpaper so I haven't been checking my email as much!
Thanks for your thoughtfulness.
I think you are going to LOVE the project with your wallpaper -- when it goes live I'll send you a link. I'd be curious to know if it helps your sales :)
Thanks!
Joanne"
This woman was so very kind. It's people like her that really make me love what I do.
Working online, you run into all sorts of personalities, as you can imagine. It's the rare person who, when an honest error is made, is cool about it, and even more, lets it go.
Thank you Joanne, you really made my day! :)
By the way, you should know that Joanne is an noted author and contributor on the DIY Network
Here is her blog: www.salvagesecretsblog.com
This is her acclaimed book:

I am definitely a fan!